Terms of Service

Terms of Service
Last updated: March 2026 | Version: 1.4

1. Service Description
ProCall365 provides cloud-based VoIP telephone services for business use in the United Kingdom.

2. Acceptable Use Policy
Our service is designed exclusively for standard business telephony. The following are strictly prohibited:

No cold calling or unsolicited calls — outbound calling must be to existing contacts or consenting parties only.

No auto-dialers or predictive dialers — automated dialling equipment is not permitted.

No bulk or blast calling or texts — simultaneous mass outbound calling or messaging is prohibited.

No repeat short-duration calls under 15 seconds — more than 8% of calls ending within 15 seconds trigger abuse monitoring and may result in suspension and additional costs.

No call centres unless specifically agreed in writing with ProCall365 prior to use.

No illegal, harassing, threatening, or fraudulent use of the service.

3. Fair Usage
Unlimited plans are subject to a 2,500 minutes per month fair usage policy. Standard overuse is charged at 3p to 5p per minute. International overuse is charged at 5p per minute. There is a hard cap of 5p per minute on all lines to mitigate premium calling and high-value international calls.

4. Billing and Payment
Subscriptions are billed monthly in advance. Payment is taken automatically from the card on file. If payment fails, you will be notified and the system will retry. Accounts unpaid for 7 days will be suspended.

There is no minimum contract period. Cancellations and downgrades take effect at the end of the current billing cycle. Yearly increases will take place with notification prior to implementation. No long-term contracts are available.

5. Fees and Additional Services
Porting: A one-off fee of £25 applies to porting a number in or out. Porting timescales are subject to your current provider.

Optional Services: Additional one-off or monthly charges apply for premium features, including but not limited to: reconnection fees, AI voicemail, AI translations, and other AI-driven services. * Request Methods: These charges are triggered if services are opted into or requested via email, telephone, WhatsApp, or any other verbal or written communication method.

6. Service Availability and Limitation of Liability
While we aim for 99.9% uptime, we cannot guarantee uninterrupted service.

ProCall365 or subsidiaries/partners shall not be held responsible or liable for any losses incurred due to service failures, calling issues, or technical glitches. This includes, but is not limited to, loss of business, lost profits, loss of data, or any other direct or indirect consequential loss arising from the use of or inability to use the service.

7. Termination
ProCall365 reserves the right to suspend or terminate accounts that breach this Acceptable Use Policy without notice. You may cancel at any time; your service continues until the end of the paid billing period.

8. Data Protection
We process your data in accordance with UK GDPR. Please see our Privacy Policy for details.